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Legal & Compliance

Privacy Policy — Vikartr Cloud

Transparent, secure, and compliant data practices designed to safeguard your cloud storage and protect personal privacy.

Last Updated: September 2026 Status: Active & Legally Binding
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1. Introduction

Vikartr Cloud (“the Service,” “we,” “us,” or “our”) is a cloud-based software product developed and operated by Viakrtr Technologies LLP, located at E-823, Radhe Infinity, near Raksha Shakti Circle, Urjanagar 1, Randesan, Gandhinagar, Gujarat 382421, India. We are committed to protecting the privacy and personal data of all users of our platform, including our business clients and their end-users.

This Privacy Policy explains how we collect, store, use, and protect information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws in Gujarat, India.

By using Vikartr Cloud, you agree to the terms outlined in this policy.
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2. Information We Collect

We may collect and process the following categories of data to provide and improve our cloud services:

2.1 Account & Identity Data

  • Full name of the account holder/administrator
  • Business email address and phone number
  • Company name and designation
  • Billing and payment information
  • Login credentials and authentication tokens

2.2 Client-End User Data (Processed on Behalf of Clients)

  • Data uploaded to or processed by the Vikartr Cloud platform by our clients
  • This may include personal data of our clients' customers or employees, which we process strictly as a Data Processor on behalf of our clients (the Data Controllers).

2.3 System Usage & Technical Data

  • IP addresses and device information
  • User actions, preferences, and session logs
  • Security logs, audit trails, and analytics data
  • API call logs and performance metrics

We collect only the data necessary to provide our services effectively and securely.

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3. How We Use the Data

We use the collected information to:

✓ Provide, operate, and maintain the Vikartr Cloud platform
✓ Authenticate users and manage account access
✓ Process payments and manage subscriptions
✓ Monitor system performance, security, and usage patterns
✓ Provide customer support and respond to inquiries
✓ Improve system usability, features, and performance
✓ Comply with legal, tax, and regulatory requirements
We do not sell, rent, or use personal data for marketing purposes.
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4. Data Sharing

We only share data under the following circumstances:

With our clients: As a Data Processor, we may share data with the Data Controller (our client) who owns the account.
With service providers: We may engage third-party providers (e.g., cloud infrastructure providers, payment gateways, email/SMS service providers) who support core system functions, under strict data processing agreements.
With law enforcement: Where required by applicable law, court order, or governmental authority.
In business transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred as part of the business transaction, subject to continued protection.
We do not share data with unauthorized third parties.
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5. Data Security

We employ strict security measures, including:

Encryption

Encryption of data in transit (TLS/SSL) and at rest

Access Controls

Role-based access controls and multi-factor authentication

Audits & Monitoring

Regular security audits, monitoring, and vulnerability assessments

Disaster Recovery

Routine backups and disaster recovery procedures

Although no system is completely immune to threats, we are committed to responding quickly to any security incident and notifying affected parties as required by law.

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6. Data Retention

Personal data is retained only for as long as required by:

  • The duration of the client's subscription or service agreement
  • Legal and regulatory obligations (e.g., tax and accounting laws)
  • Legitimate business purposes, such as dispute resolution or security auditing

Data may be archived, anonymized, or permanently deleted upon client request or termination of the service agreement, in accordance with our data deletion policy.

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7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for data processing (where applicable)
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below.

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8. Cookies and Tracking

Vikartr Cloud may use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and maintain session security. Users can manage cookie preferences through their browser settings.

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9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or through the platform. The "Last Updated" date at the top indicates the most recent revision.

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11. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Gandhinagar, Gujarat, India.

Exclusive Legal Forum: Competent Courts in Gandhinagar, Gujarat, India.
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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Viakrtr Technologies LLP

Cloud Infrastructure & Security Division

E-823, Radhe Infinity,
Near Raksha Shakti Circle,
Urjanagar 1, Randesan,
Gandhinagar, Gujarat 382421,
India